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Privacy
Privacy Statement
The Provider undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No.86/2004).
The Provider respects your privacy and undertakes to protect the personal data obtained through the Website and not to disclose it to any third party or use it for any other purpose without your consent.
The Provider will use the personal data solely for the purpose of fulfilling the order and other necessary communication.
However, it is the responsibility of each user to ensure the security of their username and password.
The Provider undertakes to keep all personal data of the User secure at all times.
The Provider will use the personal data solely for the purpose of fulfilling the order (sending information material, quotations, invoices) and other necessary communication.
Under no circumstances will user data be passed on to unauthorised persons. The User is responsible for the protection of his/her personal data by ensuring the security of his/her username and password.
The transfer of the user's personal data to the company is necessary in certain cases in order for the processor, as a provider, to be able to fulfil its contractual obligations towards the user.
The Provider protects the collected personal data permanently in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/12, 110/13, 40/14 - ZIN-B, 54/14 - Decree of the US, 81/15 and 40/17) and the General Data Protection Regulation (GDPR).
The Provider undertakes to keep all personal data of the User secure at all times.
The Provider will use the personal data solely for the purpose of fulfilling the order (sending information material, quotations, invoices) and other necessary communication.
Under no circumstances will user data be passed on to unauthorised persons. The User is responsible for the protection of his/her personal data by ensuring the security of his/her username and password.
Order status notificationsA: We reserve the right to notify you by text message, at the telephone number you entered during the order process, when your order has been dispatched or when it is ready for personal collection. If the items have not been collected for personal collection for more than 3 days, we reserve the right to call the telephone number provided as a reminder to collect the items.
Notices: After signing up for notifications, your name, telephone number and email address will be used for promotional purposes with your permission until you unsubscribe from the notifications. You are only opted in to receive notifications if a special box is ticked at the time of ordering to allow you to opt in to receive notifications.
You can unsubscribe at any time by sending a message to patrizia.ljubljana@gmail.com or by clicking on the link "Unsubscribe here" at the bottom of promotional emails.
To unsubscribe from occasional promotional SMS messages, reply to the SMS you receive with the text "Unsubscribe" and your phone number will be removed from our database of recipients.
Each individual whose personal data is collected, stored and processed by the provider has the following rights in relation to that data:
The Provider will contact the User by means of distance communication only if the User does not expressly object.
The advertisement emails and/or SMS messages will contain the following elements:
Purpose of use of personal data
For the purposes of providing the services offered, the company collects, manages, processes and stores the following user data:
Product orders and delivery: If you choose to buy online www.patrizia.si, we need certain information from you in order to deliver your order, without which we cannot fulfil our obligation to deliver your order. We process the data collected for this purpose on the basis of a contractual relationship (purchase) that you have made in our online shop.
Personal data related to orders and delivery of products are stored by TADA d.o.o. for 10 years after the period to which the last order of the customer relates, in accordance with the provision on the storage of invoices based on Article 86 of the Law on Value Added Tax (ZDDV-1), unless there is another legal basis for further processing of personal data.
For this purpose, we process the following personal data:
Product returns, complaintsA: Under current law, buyers have certain rights in relation to material defects, warranty claims, return of products without reason, etc., as well as the possibility to exchange products for others or to make use of other refund options (including refund of the purchase price).
We process the data collected for this purpose on the basis of the contractual relationship (purchase) you have made with TADA d.o.o., as we cannot otherwise provide you with a new product (replacement) or refund your purchase price.
Personal data related to orders and delivery of products are stored by TADA d.o.o. for 10 years after the period to which the last order of the customer relates, in accordance with the provision on the storage of invoices based on Article 86 of the Law on Value Added Tax (ZDDV-1), unless there is another legal basis for further processing of personal data.
For this purpose, we process the following personal data:
Communication with youA: In order to provide you with the best possible purchasing advice, our sales staff have access to your personal data and your purchases with us. In this way, you can always check that the information we hold is correct and exercise your rights to return products or to claim for material defects and similar claims, even if you no longer have an invoice for the purchase you have made. TADA Ltd processes such data in accordance with its legitimate interest. The data processed for this purpose is stored in accordance with the first two purposes, unless there is another legal basis for the processing.
For this purpose, we process the following personal data:
Personalised marketing communication: Tada d.o.o. collects consent from individuals for the purpose of personalised communication regarding discounts, offers, news, events and other content through various communication channels (e.g. email, SMS (including Viber, Whatsapp), social networks, browser notifications, website information. This processing does not involve any automated profiling which would have legal or similar consequences for the individual. Personal data for this purpose is processed until the consent is withdrawn and is retained for a maximum period of one year after the withdrawal of consent, unless there is another legal basis for the processing.
For this purpose, we process the following personal data:
Customer notification of an incomplete online purchase: TADA d.o.o. periodically sends potential customers who have added selected products to their basket but have not completed their purchase an e-mail in connection with their purchase with the aim of completing the purchase. The above is carried out on the basis of the legitimate interest of Tada d.o.o. The controller processes this personal data until the purpose for which it is stored is fulfilled.
For this purpose, we process the following personal data:
Using different advertising tools: TADA d.o.o. uses the following two services for online advertising on the basis of legitimate interest:
For this purpose, we process the following personal data:
Right to information and erasure
You have the right to be informed about the personal data we hold about you, as well as the right to have that data erased. If you wish to have your personal data erased, or have any questions about the erasure, processing or use of your data, please contact: patrizia.ljubljana@gmail.com or send your request by post to:
Trgovina Patrizia
Stari trg 11a
1000 Ljubljana
Order status notificationsA: We reserve the right to inform you by text message, at the telephone number you entered during the order process, when your order has been dispatched and if the items have not been collected for 3 to 5 days. If the items have not been collected for more than 5 days, we reserve the right to call the telephone number provided as a reminder to collect the items. We will also inform customers of the status of their order by e-mail at the same time.
Notices: After signing up for notifications, your name, telephone number and email address will be used for promotional purposes with your permission until you unsubscribe from the notifications. You are only signed up to receive notifications if you agree to the General Terms and Conditions of the online shop at the time of ordering.
You can unsubscribe at any time by sending a message to patrizia.ljubljana@gmail.com or by clicking on the "Unsubscribe here" link at the bottom of promotional emails.
To unsubscribe from occasional promotional SMS messages, please write to patrizia.ljubljana@gmail.com and we will sort it out as soon as possible.
Each individual whose personal data is collected, stored and processed by the provider has the following rights in relation to that data:
The Provider will contact the User by means of distance communication only if the User does not expressly object.
The advertisement emails and/or SMS messages will contain the following elements:
Cookies and advertising
Cookies are small text files that are stored on your computer when you visit our website and do not harm your hardware or software. Their storage is under the complete control of the user's browser - which can restrict or disable the storage of cookies if you wish.
Cookies are not harmful and are always time-limited.
The use of cookies in the European Union (EU) is governed by Directive on privacy and electronic communications 2002/58/EC, whose article on cookies and similar technologies was amended by Directive 136/2009.
Slovenian law provides for the use of cookies Electronic Communications Act or ZEKom-1 (Official Journal No 109/2012), Article 157 of which provides the legal basis for the protection of the privacy of internet users.
Website www.patrizia.si uses cookies to operate the site, which do not store personal data but do track visitor activity and interest in order to provide a better user experience. By using the website, visitors consent to their use.
Why are cookies necessary?
They are fundamental to providing user-friendly online services. Cookies make the interaction between the web user and the website faster and easier. They help the website to remember the individual's preferences and experience, saving time and making browsing more efficient and user-friendly.
The company assigns a cookie to each user at the start of each use of the online shop to identify them, monitor their shopping basket and ensure traceability, which is stored in the server's memory only for the duration of the visit to the online shop and is deleted after one hour of inactivity. The company may also store on the user's personal computer some persistent cookies, such as the user's identification number in encrypted form for recognition the next time the user visits the online shop or the product ratings, which let the user know which products have already been rated, and, indirectly, cookies from the external service Google Analytics, which are used to analyse visits to the website. The company may use this data in an anonymised aggregated form for statistical analysis purposes. For the purposes of ensuring online security, the company also collects the IP addresses from which users access the online shop.
Disabling cookies
You decide whether to allow cookies to be stored on your device. You can control and change your cookie settings in your web browser.
For information about your cookie settings, please select the web browser you are using:
The Provider undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No.86/2004).
The Provider respects your privacy and undertakes to protect the personal data obtained through the Website and not to disclose it to any third party or use it for any other purpose without your consent.
The Provider will use the personal data solely for the purpose of fulfilling the order and other necessary communication.
However, it is the responsibility of each user to ensure the security of their username and password.
Protection of personal data
The Provider undertakes to keep all personal data of the User secure at all times.
The Provider will use the personal data solely for the purpose of fulfilling the order (sending information material, quotations, invoices) and other necessary communication.
Under no circumstances will user data be passed on to unauthorised persons. The User is responsible for the protection of his/her personal data by ensuring the security of his/her username and password.
The transfer of the user's personal data to the company is necessary in certain cases in order for the processor, as a provider, to be able to fulfil its contractual obligations towards the user.
The Provider protects the collected personal data permanently in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/12, 110/13, 40/14 - ZIN-B, 54/14 - Decree of the US, 81/15 and 40/17) and the General Data Protection Regulation (GDPR).
The Provider undertakes to keep all personal data of the User secure at all times.
The Provider will use the personal data solely for the purpose of fulfilling the order (sending information material, quotations, invoices) and other necessary communication.
Under no circumstances will user data be passed on to unauthorised persons. The User is responsible for the protection of his/her personal data by ensuring the security of his/her username and password.
Order status notificationsA: We reserve the right to notify you by text message, at the telephone number you entered during the order process, when your order has been dispatched or when it is ready for personal collection. If the items have not been collected for personal collection for more than 3 days, we reserve the right to call the telephone number provided as a reminder to collect the items.
Notices: After signing up for notifications, your name, telephone number and email address will be used for promotional purposes with your permission until you unsubscribe from the notifications. You are only opted in to receive notifications if a special box is ticked at the time of ordering to allow you to opt in to receive notifications.
You can unsubscribe at any time by sending a message to patrizia.ljubljana@gmail.com or by clicking on the link "Unsubscribe here" at the bottom of promotional emails.
To unsubscribe from occasional promotional SMS messages, reply to the SMS you receive with the text "Unsubscribe" and your phone number will be removed from our database of recipients.
Each individual whose personal data is collected, stored and processed by the provider has the following rights in relation to that data:
- Right to be forgotten - if the data subject no longer wishes to have his or her personal data stored and processed by the processor, and provided that there are no legitimate grounds for its continued storage, he or she will be able to request the processor to erase his or her data at any time.
- The right to know how long personal data is kept.
- Right to request rectification, erasure or lodge a complaint.
- Right to data portability - the data subject may, if he or she so wishes, require the processor to provide him or her with personal data concerning him or her that he or she has provided to the controller in a structured, commonly used and machine-readable format.
- Right to a remedy and sanctions - the individual has the right to lodge a complaint with the supervisory authority, as well as the right to a remedy against the supervisory authority's decision or, in the event of inaction by the supervisory authority, the right to compensation and liability.
- The right not to be subjected to measures based solely on profiling, analysis or predictions using automated means of processing.
- Right to withdraw consent - the data subject has the right to withdraw consent to further processing of personal data, in particular in the case of direct marketing
Communication
The Provider will contact the User by means of distance communication only if the User does not expressly object.
The advertisement emails and/or SMS messages will contain the following elements:
- they will be clearly and unambiguously identified as advertising messages,
- the sender will be clearly visible,
- various campaigns, promotions and other marketing techniques will be identified as such and the conditions for participation will be clearly defined,
- a clear explanation of how to opt-out of receiving advertising messages,
- the user's wish not to receive advertising messages will be explicitly respected by the provider.
Purpose of use of personal data
For the purposes of providing the services offered, the company collects, manages, processes and stores the following user data:
- name and surname
- delivery addresses
- the name of the legal entity (if the user is a legal entity)
- legal entity tax number (if the user is a legal entity)
- email address (username)
- password in encrypted form
- a contact telephone number
- other information voluntarily entered by the user in the forms in the online shop
- other information that the user voluntarily adds subsequently in his/her profile
Product orders and delivery: If you choose to buy online www.patrizia.si, we need certain information from you in order to deliver your order, without which we cannot fulfil our obligation to deliver your order. We process the data collected for this purpose on the basis of a contractual relationship (purchase) that you have made in our online shop.
Personal data related to orders and delivery of products are stored by TADA d.o.o. for 10 years after the period to which the last order of the customer relates, in accordance with the provision on the storage of invoices based on Article 86 of the Law on Value Added Tax (ZDDV-1), unless there is another legal basis for further processing of personal data.
For this purpose, we process the following personal data:
- name and surname
- address, postcode, city
- contact details (telephone number and email) for the purpose of informing you of any changes to your order (confirmation of receipt of order, delivery date, delivery notification, etc.)
Product returns, complaintsA: Under current law, buyers have certain rights in relation to material defects, warranty claims, return of products without reason, etc., as well as the possibility to exchange products for others or to make use of other refund options (including refund of the purchase price).
We process the data collected for this purpose on the basis of the contractual relationship (purchase) you have made with TADA d.o.o., as we cannot otherwise provide you with a new product (replacement) or refund your purchase price.
Personal data related to orders and delivery of products are stored by TADA d.o.o. for 10 years after the period to which the last order of the customer relates, in accordance with the provision on the storage of invoices based on Article 86 of the Law on Value Added Tax (ZDDV-1), unless there is another legal basis for further processing of personal data.
For this purpose, we process the following personal data:
- name and surname
- address, postcode, city
- contact details (telephone number and e-mail)
- Purchase history and invoices issued by TADA d.o.o.
Communication with youA: In order to provide you with the best possible purchasing advice, our sales staff have access to your personal data and your purchases with us. In this way, you can always check that the information we hold is correct and exercise your rights to return products or to claim for material defects and similar claims, even if you no longer have an invoice for the purchase you have made. TADA Ltd processes such data in accordance with its legitimate interest. The data processed for this purpose is stored in accordance with the first two purposes, unless there is another legal basis for the processing.
For this purpose, we process the following personal data:
- name and surname
- address, postcode, city
- contact details (telephone number and e-mail)
- purchase history and invoices issued by Tada Ltd.
- status of consents
- history of communication with you
Personalised marketing communication: Tada d.o.o. collects consent from individuals for the purpose of personalised communication regarding discounts, offers, news, events and other content through various communication channels (e.g. email, SMS (including Viber, Whatsapp), social networks, browser notifications, website information. This processing does not involve any automated profiling which would have legal or similar consequences for the individual. Personal data for this purpose is processed until the consent is withdrawn and is retained for a maximum period of one year after the withdrawal of consent, unless there is another legal basis for the processing.
For this purpose, we process the following personal data:
- name and surname
- address, postcode, city
- contact details (telephone number and e-mail)
- purchase history and responses to past communications provided (e.g. opening emails, clicking on links, making a purchase)
Customer notification of an incomplete online purchase: TADA d.o.o. periodically sends potential customers who have added selected products to their basket but have not completed their purchase an e-mail in connection with their purchase with the aim of completing the purchase. The above is carried out on the basis of the legitimate interest of Tada d.o.o. The controller processes this personal data until the purpose for which it is stored is fulfilled.
For this purpose, we process the following personal data:
- name and surname
- address, postcode, city
- contact details (telephone number and e-mail)
- the contents of the shopping basket left by the potential customer when ordering online
Using different advertising tools: TADA d.o.o. uses the following two services for online advertising on the basis of legitimate interest:
- Meta Platforms - We provide Meta Platforms Ireland Limited with your email address. If you are not a member of the Facebook and/or Instagram community, nothing happens to your data. Meta Platforms does not provide us with information about whether or not you are a member. This enables us to show you more targeted and personalised adverts. In your Facebook profile settings, you can see whether we have included you in such promotions (Privacy settings tab, then Settings tab, then Ads tab), and whether you can exclude individual companies from such impressions or change your consent (Advertisers tab). You can check the above settings at the following link: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.
- Google Customer Match - We provide Google with your email address if you have a gmail.com email address. If the information matches, and if you have not objected to such advertising, Google will make sure that you are shown an ad that is personalised to you. Google allows you to choose whether you want to be shown personalised ads. If you wish to check whether you are receiving personalised ads and/or change your preferences, you can do so via the following link: https://adssettings.google.com/authenticated?hl=en.
For this purpose, we process the following personal data:
- contact details (telephone number and e-mail)
- purchase history
Right to information and erasure
You have the right to be informed about the personal data we hold about you, as well as the right to have that data erased. If you wish to have your personal data erased, or have any questions about the erasure, processing or use of your data, please contact: patrizia.ljubljana@gmail.com or send your request by post to:
Trgovina Patrizia
Stari trg 11a
1000 Ljubljana
Order status notificationsA: We reserve the right to inform you by text message, at the telephone number you entered during the order process, when your order has been dispatched and if the items have not been collected for 3 to 5 days. If the items have not been collected for more than 5 days, we reserve the right to call the telephone number provided as a reminder to collect the items. We will also inform customers of the status of their order by e-mail at the same time.
Notices: After signing up for notifications, your name, telephone number and email address will be used for promotional purposes with your permission until you unsubscribe from the notifications. You are only signed up to receive notifications if you agree to the General Terms and Conditions of the online shop at the time of ordering.
You can unsubscribe at any time by sending a message to patrizia.ljubljana@gmail.com or by clicking on the "Unsubscribe here" link at the bottom of promotional emails.
To unsubscribe from occasional promotional SMS messages, please write to patrizia.ljubljana@gmail.com and we will sort it out as soon as possible.
Each individual whose personal data is collected, stored and processed by the provider has the following rights in relation to that data:
- Right to be forgotten - if the data subject no longer wishes to have his or her personal data stored and processed by the processor, and provided that there are no legitimate grounds for its continued storage, he or she will be able to request the processor to erase his or her data at any time.
- The right to know how long personal data is kept.
- Right to request rectification, erasure or lodge a complaint.
- Right to data portability - the data subject may, if he or she so wishes, require the processor to provide him or her with personal data concerning him or her that he or she has provided to the controller in a structured, commonly used and machine-readable format.
- Right to a remedy and sanctions - the individual has the right to lodge a complaint with the supervisory authority, as well as the right to a remedy against the supervisory authority's decision or, in the event of inaction by the supervisory authority, the right to compensation and liability.
- The right not to be subjected to measures based solely on profiling, analysis or predictions using automated means of processing.
- Right to withdraw consent - the data subject has the right to withdraw consent to further processing of personal data, in particular in the case of direct marketing.
The Provider will contact the User by means of distance communication only if the User does not expressly object.
The advertisement emails and/or SMS messages will contain the following elements:
- they will be clearly and unambiguously identified as advertising messages,
- the sender will be clearly visible,
- various campaigns, promotions and other marketing techniques will be identified as such and the conditions for participation will be clearly defined,
- a clear explanation of how to opt-out of receiving advertising messages,
- the user's wish not to receive advertising messages will be explicitly respected by the provider.
Cookies and advertising
Cookies are small text files that are stored on your computer when you visit our website and do not harm your hardware or software. Their storage is under the complete control of the user's browser - which can restrict or disable the storage of cookies if you wish.
Cookies are not harmful and are always time-limited.
The use of cookies in the European Union (EU) is governed by Directive on privacy and electronic communications 2002/58/EC, whose article on cookies and similar technologies was amended by Directive 136/2009.
Slovenian law provides for the use of cookies Electronic Communications Act or ZEKom-1 (Official Journal No 109/2012), Article 157 of which provides the legal basis for the protection of the privacy of internet users.
Website www.patrizia.si uses cookies to operate the site, which do not store personal data but do track visitor activity and interest in order to provide a better user experience. By using the website, visitors consent to their use.
Why are cookies necessary?
They are fundamental to providing user-friendly online services. Cookies make the interaction between the web user and the website faster and easier. They help the website to remember the individual's preferences and experience, saving time and making browsing more efficient and user-friendly.
The company assigns a cookie to each user at the start of each use of the online shop to identify them, monitor their shopping basket and ensure traceability, which is stored in the server's memory only for the duration of the visit to the online shop and is deleted after one hour of inactivity. The company may also store on the user's personal computer some persistent cookies, such as the user's identification number in encrypted form for recognition the next time the user visits the online shop or the product ratings, which let the user know which products have already been rated, and, indirectly, cookies from the external service Google Analytics, which are used to analyse visits to the website. The company may use this data in an anonymised aggregated form for statistical analysis purposes. For the purposes of ensuring online security, the company also collects the IP addresses from which users access the online shop.
Disabling cookies
You decide whether to allow cookies to be stored on your device. You can control and change your cookie settings in your web browser.
For information about your cookie settings, please select the web browser you are using: