Delivery and returns

SHIPPING
The price of delivery within the Republic of Slovenia is 3,90€. For all orders over 60€ it is free. Orders will be delivered within 1-3 working days.

Delivery within the EU is €10. For all orders over €100, it is free. Orders will be delivered within 2-5 working days. 

We deliver by GLS.

All orders received by 12:00 Monday to Thursday will be processed on the same or the next working day at the latest. Orders received after 12:00 will be processed on the next working day. Orders received on Fridays, Saturdays, Sundays and public holidays will be processed on the first working day.
In case you need delivery as soon as possible (e.g. for a gift), please make a note when placing your order.
The prices of the goods listed on the website do not include postage costs.

Accepted orders are considered irrevocable and will be executed. If you wish to cancel your order, please notify us no later than 1 hour after placing your order by email patrizia.ljubljana@gmail.com. We reserve the right to withdraw from the execution of an order in cases where the ordered products are out of stock and there is a technical or other error in the stock entry.

 

PERSONAL COLLECTION
All items ordered via our website can be collected at our PATRIZIA office, Starem trg 11a, Ljubljana.
You can successfully collect your order in our office by presenting the purchase confirmation you received by email or by text (order no.). Your order will be waiting for you within 3 working days. If you do not collect it within the time limit, the order will be cancelled.

 

PAYMENT METHODS AND SHIPPING COSTS
The provider offers the following payment methods:

• Cash on delivery (+1,00€) Valid for Slovenia only.
• By pre-invoicing by bank transfer to the account of the Patrizia.si-TADA d.o.o. portal administrator. 
• by payment card 
• via PAYPAL

Cash on delivery- If the customer does not accept the package/refuses to accept it and does NOT notify the customer that he/she is withdrawing from the contract within 14 days of placing the order by email to patrizia.ljubljana@gmail.com, the customer will be invoiced for postage at the value of € 5 according to the current GLS price list. If the invoice is not settled within 7 days of receipt of the invoice, the case will be referred to the competent law firm.

RETURN AND EXCHANGE
You can return the products within 14 days from the date of receipt of the shipment, without giving any reason, by contacting us at patrizia.ljubljana@gmail.com or in person at the office. We will send you a Returns Form which you will then complete and return to us with the products. Unfortunately, due to hygiene measures for earrings and gift wrapping, returns or exchanges are not possible. We will issue a refund no later than 8 days after receipt of the returned parcel. The only cost you will incur is the direct cost of returning the goods. Additional costs incurred as a result of choosing a specific payment type (e.g. cash on delivery) are not refundable, as this is an additional service chosen and not part of the Seller's mandatory offer.

If you want to use the GLS delivery service, we will send you a return label and you can drop off your parcel at any GLS parcel machine or parcel shop. A return fee of €3.50 will be deducted from your return. If you prefer to arrange the return yourself, you can choose any delivery service of your choice.

 

You must return the goods undamaged and unused, in the same quantity and in the original packaging, by post or in person to the following address:
Trgovina Patrizia
Stari trg 11a
1000 Ljubljana
Please enclose the Returns Form, which will be sent to your email address (When you send us a return to our email address patrizia.ljubljana@gmail.com.)

We reserve the right to refuse returns due to damage or for hygiene reasons. If a return is refused for any of these reasons, we will return the product to you from storage and no refund will be granted. This does not affect your statutory rights.

We do not accept shipments with a ransom!
The Buyer is liable for diminution in value of the goods if the diminution in value of the goods is due to handling not strictly necessary to establish the nature, characteristics and performance of the goods.
The Company reserves the right to a reduced refund in the event of return of a damaged product or rejection of a claim.

 

Returning an item if the model or number does not suit you
Any item that you have found to be unsuitable when you received it, you can send back to us and we will send you another item that suits you or refund your purchase price.
In this case, the buyer will be responsible for the return postage costs.

Please inform us in advance of the exchange or refund by e-mail to patrizia.ljubljana@gmail.com.

 

Address for replacement or refund:
Trgovina Patrizia
Stari trg 11a
1000 Ljubljana