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Terms and conditions

The General Terms and Conditions of the PATRIZIA online shop are the property of TADA d.o.o. and are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the GZD and international e-commerce codes.


Company data:
TADA d.o.o.
Strunjan 91c
6320 Portorož
IBAN: SI56 1010 0005 1970 752
Registration number: 6372317000
VAT ID: SI58666192
VAT taxable person: YES

The General Terms and Conditions of Business deal with the operation, the rights of the user and the business relationship between the provider and the customer.
By each transaction made through our website, you express your acceptance of these terms and conditions.

 

 

ARTICLE OFFER
The articles on Patrizia.si are frequently updated. We do our best to keep the information about them up-to-date and accurate, we apologise for any errors and they can be reported to us at www.patrizia.si. If these items are out of stock, this is also clearly indicated on the website or in the email that the customer receives when ordering. If you want an item that has been posted on Facebook or Instagram but we don't have it on the website, please email us at patrizia.ljubljana@gmail.com.

Order
The purchase contract between the online shop and the buyer is concluded in the online shop at the moment when the online shop sends the buyer the first e-mail about the status of his/her order. From that moment on, all prices and other conditions are fixed and apply to both the Online Shop and the Buyer. The Buyer shall be deemed to be the person with the details as stated at the time of placing the order.
The purchase contract (order) is stored electronically on the provider's server and the buyer automatically receives an invoice at the e-mail address entered when the purchase is confirmed. In the event of frequent non-collection of the packages sent, we reserve the right to have the customer pay for the package before dispatch (by pre-invoicing).
 

PRICES
All prices are in EUR and include 22% VAT. We reserve the right to change prices daily, unless otherwise stated (e.g. promotions and special discounts). The prices valid are those confirmed by the buyer when ordering in the online shop. From that moment on, all prices and other conditions are fixed and apply to both the supplier and the buyer.
All special offers on the website are valid until the date indicated or until stocks are sold out.

 

PURCHASE PROCEDURE
Choosing a product
Each product is presented with a picture, description and price. When you decide to buy one of them, click "ADD TO CART".
Shopping basket
The shopping basket collects information about your order (the products you have selected, their quantity and price). In the shopping basket overview, you can change the quantity of products or remove selected products from the shopping basket.
Application for natural persons
When you want to complete the purchase in your shopping cart, click "LOGIN". If you have logged in to the online shop before, you will need to enter your email address and password; if you are logging in for the first time, you will need to enter the rest of your details.
Choice of delivery
After logging in, review the contents of your basket again and proceed by clicking "NEXT", where you select the address to which you wish to receive your order and your invoice. If you do not have an address in the list, you can add one by clicking on "ADD ADDRESS".
Choice of means of payment
Once you have specified the addresses, click on "NEXT" to choose one of the payment methods offered. After selecting the payment method, you enter the necessary details and a preview of the invoice for the selected products is displayed. Here you can finally confirm your purchase by clicking on "CLOSE ORDER".
 
PAYMENT METHODS AND SHIPPING COSTS
The provider offers the following payment methods:
  • Cash on delivery (+1,00€) Direct payment to the delivery agent upon collection of the parcel at your address.Valid for Slovenia only.Cash on delivery requires an additional fee of €1.00, which you will have to pay at the time of delivery. This fee will be automatically added to the total value of your order and is required by our courier service.
  • by bank transfer to the account of the Patrizia.si-TADA d.o.o. portal administrator (by pre-invoicing). If you select the "payment by pre-invoicing" option during the order process , you will receive all the necessary information for the transfer to your e-mail address. You can pay your invoice using the UPN form in a bank, at the post office, also in some shops, newsagents and petrol stations. You can also pay your invoice via an online bank.
    The deadline for payment is 3 days after the invoice is issued.
  • by payment card If you choose to pay by credit card, you will be redirected to the STRIPE processing centre after you place your order. This is a secure system that allows you to pay by Mastercard, Maestro, Visa, Visa Electron, American Express. Your card details are therefore completely secure and TADA d.o.o. as the seller does not have access to them.
  • PAYPAL If you choose to pay via PayPal, you will be redirected directly to PayPal at the end of the ordering process.
    If you are already a PayPal user, you can log in to your account with your login details and make the payment. If you are a new PayPal user, you can log in as a guest or open an account and then make a payment.

     

Cash on delivery- If the customer does not accept the package/refuses to accept it and does NOT notify the customer that he/she is withdrawing from the contract within 14 days of placing the order by email to patrizia.ljubljana@gmail.com, the customer will be invoiced for postage at the value of € 5 according to the current GLS price list. If the invoice is not settled within 7 days of receipt of the invoice, the case will be referred to the competent law firm.

For orders over €60.00, shipping and packaging costs are free.
For orders up to and including €60.00, shipping and packaging costs are €3.90.Cash on delivery payment method requires an additional fee of 1,00€, which you will have to pay upon delivery. This fee will be automatically added to the total value of your order and is required by our courier service.
These packing and delivery charges are valid within the Republic of Slovenia only. For abroad, the shipping cost is negotiable.
GLS delivers for us.

 

Discounts, promotional codes, DISCOUNT codes and vouchers
Promotional codes, DISCOUNT codes and vouchers can be redeemed by entering the code in the relevant field at the last step of the purchase. Discounts will be calculated in the shopping cart.
Discounts and other benefits that affect the price of products, as well as discounts on products that are specifically marked, are not cumulative. 
Promotional codes, DISCOUNT codes and vouchers are not cumulative with the discount on each product, but only one such code or voucher can be applied to each product.
Promotional codes, discount codes and vouchers cannot be exchanged for cash or any other form of benefit from the Company.

Discounts and codes for DISCOUNT are NOT valid on gift vouchers!

 

Purchase certificate
You will receive an email confirmation of your purchase, and the products will be delivered to your chosen addresses together with your invoice. If you would like further information regarding your purchase, please refer to the order reference number which you will find in the purchase confirmation you received.

 

Correcting errors before placing an order and modifying an order
The customer has the possibility to edit and correct errors in his/her order at any time before placing an order. The easiest way to navigate through the steps of the basket or checkout is using the navigation menu above.

It is also possible to modify the order up to 15 minutes after placing it, to a certain extent, by submitting a note via the link in the email sent to the customer when placing the order. An order placed in this way will remain on hold until the note has been reviewed and may be dispatched at a later date. We will review the customer's note when processing the order and contact the customer if the note is unclear or can no longer be taken into account. The customer can also email us at patrizia.ljubljana@gmail.com to correct the order, but in this case the order will not remain on hold and we cannot consider the correction if the order has already been processed.

For any questions or assistance, please contact us by email at patrizia.ljubljana@gmail.com.

 

Order cancellation
Please double-check all details before placing your order. If you are happy with what is displayed, click on the "Complete order" button. You can cancel your order until the goods have been dispatched.
The "My orders" section shows a history of all your purchases. Select the order you wish to cancel, click on the "Cancel order" button.
You will receive an email notification after successful cancellation. Your cancellation will also be visible in the "My purchases" section.
In case of cancellation of your order, we will refund the previously paid purchase price to your TRR.

 

Concluding and archiving contracts
The contract is concluded when, after the order has been placed, an order confirmation is sent to the Buyer by e-mail with a list of the goods ordered. The contract may be concluded in the Slovene language.
The contract will be kept in writing at the Company's registered office. It shall be accessible at the Company's registered office at the Buyer's request.

 

RIGHT TO WITHDRAWAL FROM THE CONTRACT, RETURN OF GOODS
The consumer has the right to notify the seller within 14 days of receipt of the goods that he/she withdraws from the contract, without being required to give a reason for doing so.
The consumer shall notify the withdrawal from the contract to the following e-mail address: patrizia.ljubljana@gmail.com. We will then send the withdrawal form to the consumer. The only cost to the consumer is the cost of returning the products.


The consumer must return the purchased products to the trader undamaged and in the unchanged quantity, unless the item has been destroyed, spoiled, lost or reduced in quantity through no fault of the consumer. The consumer may not use the goods without hindrance until the contract has been withdrawn. Refunds of payments made will be made as soon as possible and at the latest within 14 days of receipt of the withdrawal notice.
Unfortunately, due to hygiene measures, earrings and masks cannot be returned or exchanged.

We reserve the right to refuse returns due to damage or for hygiene reasons. If a return is refused for any of these reasons, we will return the product to you from storage and no refund will be granted. This does not affect your statutory rights.


Giveaways during promotional campaigns
Because we like to reward our loyal visitors, e-newsletter readers and all those who follow us through other media, we often run special promotional campaigns. If a visitor chooses to take advantage of such a promotion, he/she also understands and undertakes that if the return of the items is partial or total, the gift must also be returned, unless the remaining value of the purchase still exceeds the limit set for the gift or the customer exchanges the returned item for another one of the same value from the online shop.
Example: a customer receives a gift on a purchase of more than EUR 50. His/her purchase amounts to EUR 57, and he/she receives a gift on the occasion of the purchase. She then wants to return an item worth €20. This brings the total value of the purchase to €37, which means that she is not entitled to the gift and must return it. If the gift is not returned, the product will then be charged at the selling price or deducted from the refund.
Gifts or free products given to customers free of charge at the time of purchase cannot be returned, as we do not exchange them and do not refund the value of such products. 

 

ADDRESS
If you notice defects in a product you have bought, please return it immediately. In this case, we will send you a Complaint Form, which you will then fill in and send to us together with the product at our address. We will reply to you within 8 days of receipt of your complaint, informing you of the resolution of your complaint.

Damage caused by the wearing and ageing of the jewellery and any damage caused by improper wearing, lack of care, accidents (scratches, bumps, dents, broken or cracked crystal, broken bracelet/necklace) and failure to follow our instructions, which are enclosed with each jewellery purchase, are not considered as grounds for complaint.
Nor does it take into account the various changes in the appearance and lustre of jewellery caused by the action of various salty and other chemical compounds.

 

CREATIVE FAILURE
An error is material when:

  • the item does not have the characteristics necessary for its normal use or circulation,
  • the item does not have the characteristics necessary for the specific use for which the buyer is buying it, which were known or should have been known to the seller,
  • the goods do not have the characteristics and qualities that were expressly or tacitly agreed or prescribed,
  • the seller has handed over an item that does not match the sample or model, unless the sample or model was shown for information only.

 

How is the suitability of an item checked?
It is checked against other, faultless items of the same type, as well as against the manufacturer's statements or claims on the item itself.

How is a material defect enforced?
The customer must inform us of any material defect, together with a detailed description, within the statutory time limit and at the same time allow us to inspect the item either by returning the item or by taking a clear photograph of the item (depending on the item, we inform the customer of this during the procedure itself).
A return due to a material defect can be enforced if the defect becomes apparent within two years after the goods have been taken delivery of by the customer.The customer must also inform us of the defect within the statutory time limit and at the same time allow us to inspect the goods either by returning the goods or by taking a photograph of the goods. The buyer has two months from the discovery of the defect to notify the seller and claim the material defect.

If, upon receipt of the package, you find that the item is damaged or has other material defects, or if you have received the wrong item, please notify us at: patrizia.ljubljana@gmail.com.

If possible, please send us a photo of the fault so that we can deal with your complaint more quickly.
We will let you know how we will resolve your complaint by email as soon as possible within eight days of receiving it.

 

Protection of personal data
The Provider undertakes to keep all personal data of the User secure at all times.
The Provider will use the personal data solely for the purpose of fulfilling the order (sending information material, quotations, invoices) and other necessary communication.
Under no circumstances will user data be passed on to unauthorised persons. The User is responsible for the protection of his/her personal data by ensuring the security of his/her username and password.
The transfer of the user's personal data to the company is necessary in certain cases in order for the processor, as a provider, to be able to fulfil its contractual obligations towards the user. 
The Provider protects the collected personal data permanently in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/12, 110/13, 40/14 - ZIN-B, 54/14 - Decree of the US, 81/15 and 40/17) and the General Data Protection Regulation (GDPR).
The Provider undertakes to keep all personal data of the User secure at all times.
The Provider will use the personal data solely for the purpose of fulfilling the order (sending information material, quotations, invoices) and other necessary communication.
Under no circumstances will user data be passed on to unauthorised persons. The User is responsible for the protection of his/her personal data by ensuring the security of his/her username and password.

 

Order status notifications:We reserve the right to notify you by text message, at the telephone number you entered during the order process, when your order has been dispatched or when it is ready for personal collection.

Notifications: After signing up for notifications, your name, phone number and email address will be used for promotional purposes, with your permission, until you unsubscribe from the notifications, if the items have not been collected for more than 3 days. You are only signed up to receive notifications if the special box that allows you to sign up for notifications is ticked when you place your order.

You can unsubscribe from the notification database at any time by sending a message to patrizia.ljubljana@gmail.com or by clicking on the "Unsubscribe here" link at the bottom of promotional emails.
To unsubscribe from occasional promotional SMS messages, reply to the SMS you receive with the text "Unsubscribe" and we will remove your phone number from the database of recipients of the messages.

Any individual whose personal data is collected, stored and processed by the Provider has the following rights in relation to that data:

  • Right to be forgotten - if the data subject no longer wishes to have his or her personal data stored and processed by the processor, and provided that there are no legitimate grounds for its continued storage, he or she will be able to request the processor to erase his or her data at any time.
  • The right to know how long personal data is kept.
  • Right to request rectification, erasure or lodge a complaint.
  • Right to data portability - the data subject may, if he or she so wishes, require the processor to provide him or her with personal data concerning him or her that he or she has provided to the controller in a structured, commonly used and machine-readable format.
  • Right to a remedy and sanctions - the individual has the right to lodge a complaint with the supervisory authority, as well as the right to a remedy against the supervisory authority's decision or, in the event of inaction by the supervisory authority, the right to compensation and liability.
  • The right not to be subjected to measures based solely on profiling, analysis or predictions using automated means of processing.
  • Right to withdraw consent - the data subject has the right to withdraw consent to further processing of personal data, in particular in the case of direct marketing

Communication                                                                                       
The Provider will contact the User by means of distance communication only if the User does not expressly object.
The advertisement emails and/or SMS messages will contain the following elements: 
  • they will be clearly and unambiguously identified as advertising messages, 
  • the sender will be clearly visible, 
  • various campaigns, promotions and other marketing techniques will be identified as such and the conditions for participation will be clearly defined, 
  • a clear explanation of how to opt-out of receiving advertising messages, 
  • the user's wish not to receive advertising messages will be explicitly respected by the provider.

 

Legal notice
The trgovina Patrizia.si website and all information on it, images of items, graphic and video elements on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. The Patrizia.si trademark and logo are owned by Tada d.o.o.

 

Complaints and disputes
The Provider complies with applicable consumer protection legislation. The Provider shall make every effort to comply with its obligation to establish an effective complaint handling system and to designate a person whom the Customer may contact by telephone or e-mail in the event of a problem. Complaints should be made via the e-mail address patrizia.ljubljana@gmail.com. The complaint handling process is confidential.
The Supplier will acknowledge receipt of the complaint within five working days, inform the Buyer how long it will take to process the complaint and keep the Buyer informed of the progress of the process. The Provider acknowledges that an essential characteristic of consumer disputes, at least as far as judicial settlement is concerned, is their disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to a consumer not bringing a dispute before the courts. Therefore, the provider shall make every effort to resolve any disputes amicably.

 

OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with the legal norms, we do not recognise any provider of out-of-court settlement of consumer disputes as competent to resolve a consumer dispute that a consumer may bring under the Act on Out-of-Court Settlement of Consumer Disputes.A company which, as a provider of goods and services, offers online commerce in the territory of Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers at the following link HERE.

The above-mentioned regulation is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.



Withdrawal from the contract
Right to withdraw from the contract in accordance with Article 43 of the Consumer Protection Act and notification if this right is not exercised (in the cases referred to in Article 43(5))

b) Distance contracts

Article 43
(1) Contracts for the supply of goods or the provision of services, including financial services, concluded between an undertaking and a consumer on the basis of an organised distance scheme for the provision of goods or services operated by the undertaking and using exclusively one or more means of distance communication for the purpose of conclusion, up to and including the time when the contract is concluded, shall be deemed to be distance contracts for the purposes of this Law.
(2) Means of distance communication are those means of communication which make it possible to conclude a contract in such a way that the simultaneous physical presence of the contracting parties is not required.
(3) Means of distance communication are, in particular: letters and other printed matter, catalogues, telephone conversations, advertising in the press with a subscription order, teleshopping, facsimile machines, electronic mail and the World Wide Web or the Internet.

Article 43a
(1) The provisions of this Act on distance contracts shall not apply to:
1. contracts for the construction and sale of immovable property and contracts for other rights in immovable property other than lease;
2. contracts for the time-lease of immovable property governed by the provisions of 59.
contracts for the sale of food, drink or other goods intended for daily consumption and supplied by sellers to the consumer at his home, residence or workplace;
4. Contracts for accommodation, transport, catering, food and drink, event attendance and leisure services, where the undertaking undertakes to fulfil its obligation at a specific time or within a specific time limit;
5. Contracts concluded:
- through vending machines;
- with telecommunications operators using public payphones;
- at public auction.

(2) In the case of a financial services contract comprising an initial service agreement followed by successive transactions or a series of separate transactions of the same type, the provisions of this Act shall apply only to the initial agreement. Where there is no initial agreement and the successive or separate transactions are of the same kind, carried out at a specified time between the same contracting parties, the provisions of Articles 43b and 43c shall apply only to the first transaction. However, where a transaction of the same kind is not carried out for more than one year, the next transaction shall be deemed to be the first in a new series of transactions.

Article 43b
(1) In the case of distance contracts, the consumer must be given the following information at a time appropriate to the means of communication and at the latest before he is bound by the contract or offer:
1. the name and registered office of the undertaking;
2. the essential characteristics of the goods or services, including the minimum duration of the contract, if the subject matter of the contract is a continuous or recurring performance;
3. the price of the goods or services, including any taxes and other charges;
4. the delivery charges, if any;
5. the detailed arrangements for payment and the manner and time limit for delivery or performance;
6. a description of the right of withdrawal in accordance with Article 43c of this Law; in cases where the consumer does not have a right of withdrawal in accordance with Article 43c, he must be expressly informed thereof;
7. the costs associated with the use of the means of communication, if these costs differ from the normal basic tariff normally payable by the consumer;
8. the period of validity of the offer, in particular the price.

(2) In the case of a contract concluded in the context of an information society service, the following information, in addition to the information referred to in the preceding paragraph and the information referred to in Article 2(3), must be made available to the consumer before the conclusion of the contract:
1. an indication of the exact technical steps leading to the conclusion of the contract;
2. an indication of whether the concluded contract will be stored with the undertaking and how it can be accessed;
3. an indication of the technological means enabling errors to be identified and corrected before the order is placed;
4. the languages in which the contract may be concluded.

(3) In any event, unless the contract is concluded exclusively by the exchange of electronic mail or comparable individual messages, the undertaking shall be obliged to confirm the order to the consumer immediately after receipt of the order, in electronic form, and to communicate the contractual terms in a form which ensures their preservation and subsequent use.

(4) The information referred to in this Article, the commercial purpose of which must be clearly expressed, must be presented in a clear and unambiguous manner and in a manner appropriate to the means of distance communication, taking into account the principle of honesty and fairness and the principle of the protection of persons who, under the law of the Member States, lack capacity.

(5) In the case of the conclusion of a financial services contract, in addition to the information referred to in paragraph (1), the consumer must also be provided with the following information:
1. a description of the main characteristics of the financial service;
2. the main business activity of the undertaking and any addresses relevant to the business relationship between the consumer and the provider;
3. the identity and address of any representative of the undertaking in the Member State in which the consumer is resident, and the identity, address and function of any third party who is professionally involved in the transaction but is not the provider;
4. if the undertaking is registered in a court or other public register, the register in which it is registered, indicating the registration number or other equivalent indication;
5. if the undertaking's activity requires a specific authorisation, details of the relevant supervisory authority;
6. the total price to be paid by the consumer to the firm for the financial service, including all commissions, fees and expenses and any taxes paid by the firm in providing the service, or, if the exact price cannot be given, the basis on which it is calculated, enabling the consumer to check the price;
7. where appropriate, an adequate warning that the financial service is related to instruments which, because of their specific characteristics or the procedures for their execution, are subject to particular risks or whose price is subject to fluctuations on financial markets in which the provider has no influence, as well as a warning that past returns are not indicative of future returns;
8. a warning as to the possibility of the existence of additional taxes and/or charges which are not levied or charged by the provider;
9. a warning as to the possibility of additional taxes and/or charges not levied or charged by the provider; 10. a warning as to the existence of additional taxes and/or charges not levied by the provider; 11. information on the amount, if any, to be paid by the consumer in the event of withdrawal from the contract on the basis of Article 43d(5);
10. information on whether an out-of-court dispute resolution mechanism is available to the consumer and a description of the conditions, if any, for accessing this mechanism;
11. a contractual clause on the law applicable to the distance contract.

Article 43c
(1) The undertaking must provide the consumer with the information referred to in the preceding Article of this Act in a suitable durable medium within a reasonable time, but at the latest at the time of the delivery of the goods or the commencement of the provision of the service, if the information has not already been provided to the consumer in such a way.

(2) Within the time limit referred to in the preceding paragraph, the undertaking shall also provide:
1. a written notice of the right of withdrawal referred to in Article 43c of this Act and of the manner and conditions for exercising that right, or a written notice that the consumer does not have that right in the cases referred to in Article 43c(5);
2. the address to which the consumer may send his objections, comments, requests and declarations;
3. information on the customer service and the applicable warranty conditions;
4. the conditions for cancelling the contract in the case of contracts concluded for an indefinite period of time, or in the case of contracts concluded for a period of more than one year.

(3) In the case of a financial services contract, the information referred to in the preceding Article, as well as information on all the terms and conditions of the contract, must be provided to the consumer on an appropriate durable medium at the time before the consumer is bound by the contract or offer. By way of exception, the undertaking may comply with its obligation under this paragraph immediately after the conclusion of the contract if the contract was concluded at the consumer's request by means of a means of distance communication which does not permit the provision of the information and the contractual terms and conditions in that form.

(4) The consumer may request the provision of paper contract terms at any time during the contractual relationship. In addition, the consumer shall have the right to change the means of distance communication, unless this is incompatible with the contract concluded or the type of financial service.

(5) The provisions of paragraphs (1) and (2) shall not apply to services provided directly by means of a means of distance communication where it is a one-off service charged by the operator of the means of communication. However, even in this case, the consumer shall have the right to be given a precise address to which he may send his complaints.

(6) A suitable durable medium is one which enables the consumer to store the data addressed to him in such a way that they are accessible for later use for a period appropriate to the purpose of the data and which allows the data stored to be presented unchanged. In particular, a written notice is an appropriate form.

Article 43c
(1) In the case of distance contracts, the consumer shall have the right to notify the undertaking within fifteen days that he withdraws from the contract without being required to give a reason for his decision. In the case of distance contracts for life assurance and distance contracts concerning personal pension schemes, that period shall be 30 days. A communication shall be deemed to be timely if it is sent within the time limit.

(2) If the undertaking has fully complied with the obligation referred to in Article 43c of this Act, the time limit for exercising the right referred to in paragraph 1 of this Article shall run, in the case of the supply of goods, from the day on which the consumer has accepted the goods, and, in the case of the provision of services, from the day on which the contract is concluded, or from the day on which the undertaking has complied with the obligation, if that obligation has been complied with after the conclusion of the contract.

(3) If the undertaking fulfils its obligation under Article 43c after delivery of the goods, the 15-day period for withdrawal from the contract shall begin to run on the day following the day on which that obligation is fulfilled, provided that the period of three months referred to in the following paragraph has not yet expired.

(4) If the undertaking has not fully complied with the obligation referred to in Article 43c of this Act, the withdrawal period shall be three months. This period shall start to run from the date of acceptance of the goods by the consumer in the case of the supply of goods and from the date of conclusion of the contract in the case of the provision of services. On the expiry of this period, the consumer's right to withdraw from the contract shall be extinguished.

(5) Unless the parties have agreed otherwise, the consumer shall not have the right to withdraw from the contract referred to in paragraph 1 of this Article:
1. in the case of contracts the subject matter of which is goods or services the value of which depends on fluctuations in the financial markets over which the undertaking has no influence and which may occur within the withdrawal period, such as. in the case of service contracts relating to foreign exchange, money market instruments, transferable securities, shares in collective investment undertakings, financial futures, including cash-settled equivalents, interest rate futures, interest rate and currency swaps and swaps based on shares or a share index, and options to buy or sell any of the foregoing, including cash-settled equivalents;
2. in contracts the subject of which are goods which have been manufactured according to the consumer's precise instructions, which have been tailored to the consumer's personal needs, which are by their nature unsuitable for return, which are perishable or which have reached the end of their useful life;
3. in contracts for the supply of audio or video recordings or computer programs, where the consumer has opened the security seal;
4. in contracts for the supply of audio or video recordings or computer programs, where the consumer has opened the security seal; 4. in contracts for the supply of audio or video recordings or computer programs, where the consumer has opened the security seal; 5. for contracts for the supply of newspapers, magazines and periodicals;
5. for contracts for gambling and lottery services;
6. for travel and baggage insurance contracts or similar short-term insurance contracts with a validity of less than one month.

(6) The only cost to be borne by the consumer in relation to the withdrawal from the contract shall be the direct cost of returning the goods, except in the case referred to in paragraph 5 of the following Article.

Article 43d
(1) If the consumer has withdrawn from the contract in the case referred to in the preceding Article of this Law, the undertaking shall reimburse to him all payments made.

(2) Refunds must be made by the undertaking as soon as possible, but at the latest within fifteen days of receipt of the cancellation notice. If the undertaking is in default, it must pay to the consumer, in addition to the statutory default interest, one-tenth of the payments received for each additional thirty days of delay in repayment.

(3) If the consumer has already received the goods and withdraws from the contract, he shall send them back to the undertaking undamaged and in the same quantity within fifteen days of the notification referred to in Article 43c(1) of this Act, unless the goods have been destroyed, spoiled, lost or reduced in quantity through no fault of the consumer.

(4) The return of the goods received to the undertaking within the withdrawal period shall be deemed to be a communication of withdrawal.

(5) If the consumer has withdrawn from a financial services contract, the undertaking may require the consumer to pay for the service it actually provided to the consumer. Performance of the contract may only begin with the consumer's consent. The payment must be proportionate to the extent of the service already provided in relation to the contract as a whole and may not constitute a contractual penalty. The undertaking may only demand payment from the consumer if it proves that the consumer has been duly informed in accordance with Article 43b(5)(9) of this Act.

Article 43e
(1) The undertaking shall perform its obligations under the contract within thirty days of the conclusion of the contract, unless the parties have agreed otherwise.

(2) If the undertaking is unable to fulfil its obligation because the goods are not available or because the conditions for the provision of the service are not met, the undertaking must immediately inform the consumer and reimburse any payments made. The provision of Article 43d, paragraph 2 of this Act shall apply to the refund of payments.

Article 43f
If a consumer's debit or credit card is misused in connection with a distance contract, the consumer has the right to cancel the payment with the company registered and competent to carry out the transaction, if the transaction has not yet taken place. In the event that the transaction has already taken place, the consumer shall have the right to claim a refund from the company to which the amount was paid.

Article 43g
The burden of proof is on the undertaking to fulfil its obligations to inform the consumer and to obtain the consumer's consent to the conclusion of the contract and, where applicable, to the performance of the contract.

 

Purpose of use of personal data
For the purposes of providing the services offered, the company collects, manages, processes and stores the following user data:

  • name and surname
  • delivery addresses
  • the name of the legal entity (if the user is a legal entity)
  • legal entity tax number (if the user is a legal entity)
  • email address (username)
  • password in encrypted form
  • a contact telephone number
  • other information voluntarily entered by the user in the forms in the online shop
  • other information that the user voluntarily adds subsequently in his/her profile


Product orders and delivery: If you choose to buy online www.patrizia.si, we need certain information from you in order to deliver your order, without which we cannot fulfil our obligation to deliver your order. We process the data collected for this purpose on the basis of the contractual relationship (purchase) you have made in our online shop.
Personal data related to orders and delivery of products are stored by TADA d.o.o. for 10 years after the period to which the last order of the customer refers, in accordance with the provision on the storage of invoices based on Article 86 of the Law on Value Added Tax (ZDDV-1), unless there is another legal basis for further processing of personal data.
For this purpose, we process the following personal data:

  • name and surname
  • address, postcode, city
  • contact details (telephone number and email) for the purpose of informing you of any changes to your order (confirmation of receipt of order, delivery date, delivery notification, etc.)

Product returns, complaintsA: Under current law, buyers have certain rights in relation to material defects, warranty claims, return of products without reason, etc., as well as the possibility to exchange products for others or to make use of other refund options (including refund of the purchase price).
We process the data collected for this purpose on the basis of the contractual relationship (purchase) you have made with TADA d.o.o., as we cannot otherwise provide you with a new product (replacement) or refund your purchase price.
Personal data related to orders and delivery of products are stored by TADA d.o.o. for 10 years after the period to which the last order of the customer relates, in accordance with the provision on the storage of invoices based on Article 86 of the Law on Value Added Tax (ZDDV-1), unless there is another legal basis for further processing of personal data.
For this purpose, we process the following personal data:
  • name and surname
  • address, postcode, city
  • contact details (telephone number and e-mail) 
  • Purchase history and invoices issued by TADA d.o.o.

Communication with youA: In order to provide you with the best possible purchasing advice, our sales staff have access to your personal data and your purchases with us. In this way, you can always check that the information we hold is correct and exercise your rights to return products or to claim for material defects and similar claims, even if you no longer have an invoice for the purchase you have made. TADA Ltd processes such data in accordance with its legitimate interest. The data processed for this purpose is stored in accordance with the first two purposes, unless there is another legal basis for the processing.
For this purpose, we process the following personal data:
  • name and surname
  • address, postcode, city
  • contact details (telephone number and e-mail)
  • purchase history and invoices issued by Tada Ltd.
  • status of consents
  • history of communication with you

Personalised marketing communication: Tada d.o.o. collects consent from individuals for the purpose of personalised communication regarding discounts, offers, news, events and other content through various communication channels (e.g. email, SMS (including Viber, Whatsapp), social networks, browser notifications, website information. This processing does not involve any automated profiling which would have legal or similar consequences for the individual. Personal data for this purpose is processed until the consent is withdrawn and is retained for a maximum period of one year after the withdrawal of consent, unless there is another legal basis for the processing.
For this purpose, we process the following personal data:
  • name and surname
  • address, postcode, city
  • contact details (telephone number and e-mail)
  • purchase history and responses to past communications provided (e.g. opening emails, clicking on links, making a purchase)

Customer notification of an incomplete online purchase: TADA d.o.o. periodically sends potential customers who have added selected products to their basket but have not completed their purchase an e-mail in connection with their purchase with the aim of completing the purchase. The above is carried out on the basis of the legitimate interest of Tada d.o.o. The controller processes this personal data until the purpose for which it is stored is fulfilled. 
For this purpose, we process the following personal data:
  • name and surname
  • address, postcode, city
  • contact details (telephone number and e-mail)
  • the contents of the shopping basket left by the potential customer when ordering online

Using different advertising tools: TADA d.o.o. uses the following two services for online advertising on the basis of legitimate interest:
  • Meta Platforms - We provide Meta Platforms Ireland Limited with your email address. If you are not a member of the Facebook and/or Instagram community, nothing happens to your data. Meta Platforms does not provide us with information about whether or not you are a member. This enables us to show you more targeted and personalised adverts. In your Facebook profile settings, you can see whether we have included you in such promotions (Privacy settings tab, then Settings tab, then Ads tab), and whether you can exclude individual companies from such impressions or change your consent (Advertisers tab). You can check the above settings at the following link: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. 
  • Google Customer Match - We provide Google with your email address if you have a gmail.com email address. If the information matches, and if you have not objected to such advertising, Google will make sure that you are shown an ad that is personalised to you. Google allows you to choose whether you want to be shown personalised ads. If you wish to check whether you are receiving personalised ads and/or change your preferences, you can do so via the following link: https://adssettings.google.com/authenticated?hl=en. 

The controller shall process this personal data until the purpose for which it is kept is fulfilled.
For this purpose, we process the following personal data:

  • contact details (telephone number and e-mail)
  • purchase history

 

Right to information and erasure
You have the right to be informed about the personal data we hold about you, as well as the right to have that data erased. If you wish to have your personal data erased, or have any questions about the erasure, processing or use of your data, please contact: patrizia.ljubljana@gmail.com or send your request by post to:
Trgovina Patrizia
Stari trg 11a
1000 Ljubljana

Order status notificationsA: We reserve the right to inform you by text message, at the telephone number you entered during the order process, when your order has been dispatched and if the items have not been collected for 3 to 5 days. If the items have not been collected for more than 5 days, we reserve the right to call the telephone number provided as a reminder to collect the items. We will also inform customers of the status of their order by e-mail at the same time.

Notices: After signing up for notifications, your name, telephone number and email address will be used for promotional purposes with your permission until you unsubscribe from the notifications. You are only signed up to receive notifications if you agree to the General Terms and Conditions of the online shop at the time of ordering.
You can unsubscribe at any time by sending a message to patrizia.ljubljana@gmail.com or by clicking on the "Unsubscribe here" link at the bottom of promotional emails.
To unsubscribe from occasional promotional SMS messages, please write to patrizia.ljubljana@gmail.com and we will sort it out as soon as possible.
Each individual whose personal data is collected, stored and processed by the provider has the following rights in relation to that data:
  • Right to be forgotten - if the data subject no longer wishes to have his or her personal data stored and processed by the processor, and provided that there are no legitimate grounds for its continued storage, he or she will be able to request the processor to erase his or her data at any time.
  • The right to know how long personal data is kept.
  • Right to request rectification, erasure or lodge a complaint.
  • Right to data portability - the data subject may, if he or she so wishes, require the processor to provide him or her with personal data concerning him or her that he or she has provided to the controller in a structured, commonly used and machine-readable format.
  • Right to a remedy and sanctions - the individual has the right to lodge a complaint with the supervisory authority, as well as the right to a remedy against the supervisory authority's decision or, in the event of inaction by the supervisory authority, the right to compensation and liability.
  • The right not to be subjected to measures based solely on profiling, analysis or predictions using automated means of processing.
  • Right to withdraw consent - the data subject has the right to withdraw consent to further processing of personal data, in particular in the case of direct marketing.
Communication

The Provider will contact the User by means of distance communication only if the User does not expressly object.
The advertisement emails and/or SMS messages will contain the following elements:
  • they will be clearly and unambiguously identified as advertising messages,
  • the sender will be clearly visible,
  • various campaigns, promotions and other marketing techniques will be identified as such and the conditions for participation will be clearly defined,
  • a clear explanation of how to opt-out of receiving advertising messages,
  • the user's wish not to receive advertising messages will be explicitly respected by the provider.

 

Cookies and advertising
Cookies are small text files that are stored on your computer when you visit our website and do not harm your hardware or software. Their storage is under the complete control of the user's browser - which can restrict or disable the storage of cookies if you wish.
Cookies are not harmful and are always time-limited.
The use of cookies in the European Union (EU) is governed by Directive on privacy and electronic communications 2002/58/EC, whose article on cookies and similar technologies was amended by Directive 136/2009.
Slovenian law provides for the use of cookies Electronic Communications Act or ZEKom-1 (Official Journal No 109/2012), Article 157 of which provides the legal basis for the protection of the privacy of internet users.
Website www.patrizia.si uses cookies to operate the site, which do not store personal data but do track visitor activity and interest in order to provide a better user experience. By using the website, visitors consent to their use.


Why are cookies necessary?
They are fundamental to providing user-friendly online services. Cookies make the interaction between the web user and the website faster and easier. They help the website to remember the individual's preferences and experience, saving time and making browsing more efficient and user-friendly.
The company assigns a cookie to each user at the start of each use of the online shop to identify them, monitor their shopping basket and ensure traceability, which is stored in the server's memory only for the duration of the visit to the online shop and is deleted after one hour of inactivity. The company may also store on the user's personal computer some persistent cookies, such as the user's identification number in encrypted form for recognition the next time the user visits the online shop or the product ratings, which let the user know which products have already been rated, and, indirectly, cookies from the external service Google Analytics, which are used to analyse visits to the website. The company may use this data in an anonymised aggregated form for statistical analysis purposes. For the purposes of ensuring online security, the company also collects the IP addresses from which users access the online shop.

Disabling cookies
You decide whether to allow cookies to be stored on your device. You can control and change your cookie settings in your web browser.
For information about your cookie settings, please select the web browser you are using: