Privacy Policy
Privacy Statement
The provider undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004).
The provider respects your privacy and undertakes to carefully protect personal data obtained through the website and not to disclose it to third parties or use it for other purposes without your consent.
The provider will use personal data exclusively for the purposes of fulfilling orders and other necessary communication.
It is the responsibility of each user to ensure the security of their username and password.
Protection of personal data
The provider undertakes to permanently protect all personal data of the user.
The provider will use personal data exclusively for the purposes of fulfilling the order (sending informational material, offers, invoices) and other necessary communication.
The user's data will not be disclosed to unauthorized persons under any circumstances. The user is also responsible for the protection of personal data by ensuring the security of their username and password.
In certain cases, it is necessary to provide the company with the user's personal data so that the processor, as the provider, can fulfill its contractual obligations to the user.
The provider permanently protects the collected personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/12, 110/13, 40/14 – ZIN-B, 54/14 – decision of the Constitutional Court, 81/15, and 40/17) and the General Data Protection Regulation (GDPR).
The provider undertakes to permanently protect all personal data of the user.
The provider will use personal data exclusively for the purposes of fulfilling the order (sending informational material, offers, invoices) and other necessary communication.
The user's data will not be disclosed to unauthorized persons under any circumstances. The user is also responsible for protecting their personal data by ensuring the security of their username and password.
Order status notifications: We reserve the right to notify you via text message to the phone number you entered during the ordering process when your order has been shipped or when it is ready for personal pickup. If items for personal collection have not been collected for more than 3 days, we reserve the right to call the telephone number provided as a reminder to collect the items.
Notifications:Aftersubscribing to notifications, your name, phone number, and email address will be used for promotional purposes with your permission until you unsubscribe from the notifications. You are only subscribed to receive notifications if you have checked the special box on the order form that allows you to subscribe to notifications.
You can unsubscribe from the notification recipient database at any time by sending a message topatrizia.ljubljana@gmail.comorby clicking on the"Unsubscribe here" linkatthe bottom of promotional emails.
To unsubscribe from occasional promotional SMS messages, reply to the SMS message you received with the text "Unsubscribe" and we will remove your phone number from the message recipient database.
Every individual whose personal data is collected, stored, and processed by the provider has the following rights with regard to this data:
- Right to be forgotten - if the data subject no longer wishes to have his or her personal data stored and processed by the processor, and provided that there are no legitimate grounds for its continued storage, he or she will be able to request the processor to erase his or her data at any time.
- The right to know how long personal data is kept.
- Right to request rectification, erasure or lodge a complaint.
- Right to data portability - the data subject may, if he or she so wishes, require the processor to provide him or her with personal data concerning him or her that he or she has provided to the controller in a structured, commonly used and machine-readable format.
- Right to a remedy and sanctions - the individual has the right to lodge a complaint with the supervisory authority, as well as the right to a remedy against the supervisory authority's decision or, in the event of inaction by the supervisory authority, the right to compensation and liability.
- The right not to be subjected to measures based solely on profiling, analysis or predictions using automated means of processing.
- Right to withdraw consent - the data subject has the right to withdraw consent to further processing of personal data, in particular in the case of direct marketing
The Provider will contact the User by means of distance communication only if the User does not expressly object.
The advertisement emails and/or SMS messages will contain the following elements:
- they will be clearly and unambiguously identified as advertising messages,
- the sender will be clearly visible,
- various campaigns, promotions and other marketing techniques will be identified as such and the conditions for participation will be clearly defined,
- a clear explanation of how to opt-out of receiving advertising messages,
- the user's wish not to receive advertising messages will be explicitly respected by the provider.
Purpose of use of personal data
For the purposes of providing the services offered, the company collects, manages, processes and stores the following user data:
- name and surname
- delivery addresses
- the name of the legal entity (if the user is a legal entity)
- legal entity tax number (if the user is a legal entity)
- email address (username)
- password in encrypted form
- a contact telephone number
- other information voluntarily entered by the user in the forms in the online shop
- other information that the user voluntarily adds subsequently in his/her profile
Product orders and delivery: If you choose to buy online www.patrizia.si, we need certain information from you in order to deliver your order, without which we cannot fulfil our obligation to deliver your order. We process the data collected for this purpose on the basis of the contractual relationship (purchase) you have made in our online shop.
Personal data related to orders and delivery of products are stored by TADA d.o.o. for 10 years after the period to which the last order of the customer refers, in accordance with the provision on the storage of invoices based on Article 86 of the Law on Value Added Tax (ZDDV-1), unless there is another legal basis for further processing of personal data.
For this purpose, we process the following personal data:
- name and surname
- address, postcode, city
- contact details (telephone number and email) for the purpose of informing you of any changes to your order (confirmation of receipt of order, delivery date, delivery notification, etc.)
Product returns, complaints: Applicable legislation guarantees customers certain rights in relation to material defects, warranty claims, returns without cause, etc., as well as the option to exchange a product for another or to make use of other return options (including a refund).
We process the data collected for this purpose on the basis of the contractual relationship (purchase) you have entered into with TADA d.o.o., as otherwise we cannot send you a new product (replacement) or refund the purchase price.
Personal data related to orders and product delivery is stored by TADA d.o.o. 10 years after the period to which the customer's last order relates, in accordance with the provision on the storage of invoices based on Article 86 of the Value Added Tax Act (ZDDV-1), unless there is another legal basis for further processing of personal data.
For this purpose, we process the following personal data:
- name and surname
- address, postcode, city
- contact details (telephone number and e-mail)
- Purchase history and invoices issued by TADA d.o.o.
Communication with you: In order to provide you with the best possible purchasing advice, our sales staff has access to your personal data and purchases made with us. This allows you to always check whether the information we have is correct and to exercise your rights to return products or claim for material defects and similar claims, even if you no longer have the receipt for your purchase. TADA d.o.o. processes such data in accordance with its legitimate interest. The data processed for this purpose is stored in accordance with the first two purposes, unless there is another legal basis for processing.
For this purpose, we process the following personal data:
- name and surname
- address, postcode, city
- contact details (telephone number and e-mail)
- purchase history and invoices issued by Tada Ltd.
- status of consents
- history of communication with you
Customized marketing communication: Tada d.o.o. collects individuals' consent for the purpose of customized communication regarding discounts, offers, news, events, and other content through various communication channels (e.g., email, SMS (including Viber, WhatsApp), social networks, browser notifications, and information on the website. This processing does not include any automated profiling that would have legal or similar consequences for the individual. Personal data for this purpose is processed until consent is revoked and is stored for a maximum of one year after consent is revoked, unless there is another legal basis for processing.
For this purpose, we process the following personal data:
- name and surname
- address, postcode, city
- contact details (telephone number and e-mail)
- purchase history and responses to past communications provided (e.g. opening emails, clicking on links, making a purchase)
Notification of uncompleted online purchase: TADA d.o.o. occasionally sends emails to potential customers who have added selected products to their shopping cart but have not completed their purchase, with the aim of completing the purchase. This is done on the basis of the legitimate interest of Tada d.o.o.. The controller processes this personal data until the purpose for which it is stored is fulfilled.
For this purpose, we process the following personal data:
- name and surname
- address, postcode, city
- contact details (telephone number and e-mail)
- the contents of the shopping basket left by the potential customer when ordering online
Use of various advertising tools: TADA d.o.o. uses the following services for online advertising based on legitimate interest:
- Meta Platforms - We provide Meta Platforms Ireland Limited with your email address. If you are not a member of the Facebook and/or Instagram community, nothing happens to your data. Meta Platforms does not provide us with information about whether or not you are a member. This enables us to show you more targeted and personalised adverts. In your Facebook profile settings, you can see whether we have included you in such promotions (Privacy settings tab, then Settings tab, then Ads tab), and whether you can exclude individual companies from such impressions or change your consent (Advertisers tab). You can check the above settings at the following link: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.
- Google Customer Match - We provide Google with your email address if you have a gmail.com email address. If the information matches, and if you have not objected to such advertising, Google will make sure that you are shown an ad that is personalised to you. Google allows you to choose whether you want to be shown personalised ads. If you wish to check whether you are receiving personalised ads and/or change your preferences, you can do so via the following link: https://adssettings.google.com/authenticated?hl=en.
The controller shall process this personal data until the purpose for which it is kept is fulfilled.
For this purpose, we process the following personal data:
- contact details (telephone number and e-mail)
- purchase history
Right to information and deletion
You have the right to information about your personal data that we hold, as well as the right to have this data deleted. If you wish to have your personal data deleted, or if you have any questions regarding the deletion, processing, or use of your data, please contact: patrizia.ljubljana@gmail.com or send us a request by regular mail to the following address:
Trgovina Patrizia
Stari trg 11a
1000 Ljubljana
Order status notifications: We reserve the right to notify you via SMS to the phone number you entered during the ordering process when your order has been shipped and if the items have not been picked up within 3 to 5 days. If the items have not been collected for more than 5 days, we reserve the right to call the telephone number provided as a reminder to collect the items. We also notify customers of the order status via email.
Notifications: After subscribing to notifications, your name, phone number, and email address will be used for promotional purposes with your permission until you unsubscribe from the notifications. You are only subscribed to receive notifications if you agree to the General Terms and Conditions of the online store when placing your order.
You can unsubscribe from the notification database at any time by sending a message to patrizia.ljubljana@gmail.com or by clicking on the "Unsubscribe here" link at the bottom of promotional emails.
To unsubscribe from occasional promotional SMS messages, write to patrizia.ljubljana@gmail.com and we will process your request as soon as possible.
Every individual whose personal data is collected, stored, and processed by the provider has the following rights with regard to this data:
- Right to be forgotten - if the data subject no longer wishes to have his or her personal data stored and processed by the processor, and provided that there are no legitimate grounds for its continued storage, he or she will be able to request the processor to erase his or her data at any time.
- The right to know how long personal data is kept.
- Right to request rectification, erasure or lodge a complaint.
- Right to data portability - the data subject may, if he or she so wishes, require the processor to provide him or her with personal data concerning him or her that he or she has provided to the controller in a structured, commonly used and machine-readable format.
- Right to a remedy and sanctions - the individual has the right to lodge a complaint with the supervisory authority, as well as the right to a remedy against the supervisory authority's decision or, in the event of inaction by the supervisory authority, the right to compensation and liability.
- The right not to be subjected to measures based solely on profiling, analysis or predictions using automated means of processing.
- Right to withdraw consent - the data subject has the right to withdraw consent to further processing of personal data, in particular in the case of direct marketing.
The Provider will contact the User by means of distance communication only if the User does not expressly object.
The advertisement emails and/or SMS messages will contain the following elements:
- they will be clearly and unambiguously identified as advertising messages,
- the sender will be clearly visible,
- various campaigns, promotions and other marketing techniques will be identified as such and the conditions for participation will be clearly defined,
- a clear explanation of how to opt-out of receiving advertising messages,
- the user's wish not to receive advertising messages will be explicitly respected by the provider.
Cookies and advertising
Cookies are small text files that are stored on your computer when you visit our website and do not harm your hardware or software. Their storage is completely controlled by the user's browser, which can restrict or disable the storage of cookies as desired.
Cookies are not harmful and are always time-limited.
The use of cookies in the European Union (EU) is governed by Directive on privacy and electronic communications 2002/58/EC, whose article relating to cookies and similar technologies was amended by Directive 136/2009.
In Slovenian legislation, the use of cookies is regulated by the Electronic Communications Act or ZEKom-1 (Official Gazette No. 109/2012), Article 157 of which provides the legal basis for the protection of the privacy of internet users.
The websitewww.patrizia.si uses cookies to operate the site, which do not store personal data, but track visitors' activities and interests in order to provide a better user experience. By using the website, visitors agree to their use.
Why are cookies necessary?
They are essential for providing user-friendly online services. Cookies make interaction between the online user and the website faster and easier. With their help, the website remembers individual preferences and experiences, saving time and making browsing websites more efficient and user-friendly.
At the beginning of each use of the online store, the company assigns each user a cookie for identification, shopping cart tracking, and traceability, which is stored in the server's memory only for the duration of the visit to the online store and is deleted after one hour of inactivity. The company may also store certain persistent cookies on the user's personal computer, such as the user's identification number in encrypted form for recognition on the next visit to the online store or item ratings, which allow the user to know which items they have already rated, and indirectly also cookies from the external service Google Analytics, which are used to analyze visits to the website. The company may use this data in anonymized summary form for statistical analysis purposes. For the purposes of ensuring online security, the company also collects IP addresses from which users access the online store.
Disabling cookies
You decide whether to allow cookies to be stored on your device. You can control and change your cookie settings in your web browser.
For information on cookie settings, select the web browser you are using: