Purchase steps
The way to buy from an online shop
Product selection
Each product is presented with a picture, description and price. When you decide to buy one of them, click "ADD TO CART".
Shopping basket
The shopping basket collects information about your order (the products you have selected, their quantity and price). In the shopping basket overview, you can change the quantity of products or remove selected products from the shopping basket.
Login for natural persons
Click "LOGIN" when you want to complete your shopping basket purchase. If you have logged in to the online shop before, you will need to enter your email address and password; if you are logging in for the first time, you will need to enter the rest of your details.
Select delivery
After logging in, review the contents of your basket again and proceed by clicking on "NEXT", where you select the address to which you wish to receive your order and invoice. If you do not have an address in the list, you can add one by clicking on "ADD ADDRESS".
Choosing a payment method
Once you have set the addresses, click on "NEXT" to choose one of the payment methods offered. After selecting the payment method, you enter the necessary details and a preview of the invoice for the selected products is displayed. Here you confirm your purchase by clicking on "CLOSE ORDER".
PAYMENT METHODS AND SHIPPING COSTS
The Provider offers the following payment methods:
- cash on delivery.
- bank transfer to the account of the Patrizia.si-TADA d.o.o. portal administrator (by pre-invoice).
For orders over €50.00, shipping and packaging costs are free.
For orders up to and including €50.00, shipping and packaging costs are €3.50.
These packaging and shipping costs are valid only within the Republic of Slovenia. For abroad, the shipping cost is negotiable.
GLS delivers for us.
Confirmation of purchase
You will receive a confirmation of purchase to your email address and the products will be delivered to the addresses you have selected, together with your invoice. If you would like further information regarding your purchase, please refer to the order reference number which you will find in the purchase confirmation you received.
Correcting errors before placing an order and modifying an order
The customer has the possibility to edit and correct errors in his/her order at any time before placing an order. The easiest way to navigate through the steps of the basket or checkout is using the navigation menu above.
It is also possible to modify the order up to 15 minutes after placing it, to a certain extent, by submitting a note via the link in the email sent to the customer when placing the order. An order placed in this way will remain on hold until the note has been reviewed and may be dispatched at a later date. We will review the customer's note when processing the order and contact the customer if the note is unclear or can no longer be taken into account. The customer can also email us at patrizia.ljubljana@gmail.com to correct the order, but in this case the order will not remain on hold and we cannot consider the correction if the order has already been processed.
For any questions or assistance, please contact us by email at patrizia.ljubljana@gmail.com.
Cancel your order
Please double-check all details before placing your order. If you are happy with what is displayed, click on the "Complete Order" button. You can cancel your order until the goods have been dispatched.
The "My orders" section shows a history of all your purchases. Select the order you wish to cancel, click on the "Cancel order" button.
After you have successfully cancelled your order, you will receive an email notification. Your cancellation will also be visible in the "My purchases" section.
In case of cancellation of your order, we will refund the previously paid purchase price to your TRR.
Conclusion and archiving of contracts
A contract is concluded when, after the order has been placed, an order confirmation with a list of the goods ordered is sent to the buyer by e-mail. The contract may be concluded in the Slovene language.
The contract will be kept in writing at the Company's registered office. It may be accessed at the Company's registered office at the Buyer's request.
Withdrawal from the Contract
Right to withdraw from the Contract in accordance with Article 43 of the Consumer Protection Act and notification if this right is not exercised (in the cases referred to in Article 43(5) of the Consumer Protection Act).
b) Distance contracts
Article 43
(1) Contracts for the supply of goods or the provision of services, including financial services, concluded between an undertaking and a consumer on the basis of an organised distance scheme for the provision of goods or services operated by the undertaking and using exclusively one or more means of distance communication for the purpose of conclusion, up to and including the time when the contract is concluded, shall be deemed to be distance contracts for the purposes of this Law.
(2) Means of distance communication are those means of communication which make it possible to conclude a contract in such a way that the simultaneous physical presence of the contracting parties is not required.
(3) Means of distance communication are, in particular: letters and other printed matter, catalogues, telephone conversations, advertising in the press with a subscription order, teleshopping, facsimile machines, electronic mail and the World Wide Web or the Internet.
Article 43a
(1) The provisions of this Act on distance contracts shall not apply to:
1. contracts for the construction and sale of immovable property and contracts for other rights in immovable property other than lease;
2. contracts for the time-lease of immovable property governed by the provisions of 59.
contracts for the sale of food, drink or other goods intended for daily consumption and supplied by sellers to the consumer at his home, residence or workplace;
4. Contracts for accommodation, transport, catering, food and drink, event attendance and leisure services, where the undertaking undertakes to fulfil its obligation at a specific time or within a specific time limit;
5. Contracts concluded:
- through vending machines;
- with telecommunications operators using public payphones;
- at public auction.
(2) In the case of a financial services contract comprising an initial service agreement followed by successive transactions or a series of separate transactions of the same type, the provisions of this Act shall apply only to the initial agreement. Where there is no initial agreement and the successive or separate transactions are of the same kind, carried out at a specified time between the same contracting parties, the provisions of Articles 43b and 43c shall apply only to the first transaction. However, where a transaction of the same kind is not carried out for more than one year, the next transaction shall be deemed to be the first in a new series of transactions.
Article 43b
(1) In the case of distance contracts, the consumer must be given the following information at a time appropriate to the means of communication and at the latest before he is bound by the contract or offer:
1. the name and registered office of the undertaking;
2. the essential characteristics of the goods or services, including the minimum duration of the contract, if the subject matter of the contract is a continuous or recurring performance;
3. the price of the goods or services, including any taxes and other charges;
4. the delivery charges, if any;
5. the detailed arrangements for payment and the manner and time limit for delivery or performance;
6. a description of the right of withdrawal in accordance with Article 43c of this Law; in cases where the consumer does not have a right of withdrawal in accordance with Article 43c, he must be expressly informed thereof;
7. the costs associated with the use of the means of communication, if these costs differ from the normal basic tariff normally payable by the consumer;
8. the period of validity of the offer, in particular the price.
(2) In the case of a contract concluded in the context of an information society service, the following information, in addition to the information referred to in the preceding paragraph and the information referred to in Article 2(3), must be made available to the consumer before the conclusion of the contract:
1. an indication of the exact technical steps leading to the conclusion of the contract;
2. an indication of whether the concluded contract will be stored with the undertaking and how it can be accessed;
3. an indication of the technological means enabling errors to be identified and corrected before the order is placed;
4. the languages in which the contract may be concluded.
(3) In any event, unless the contract is concluded exclusively by the exchange of electronic mail or comparable individual messages, the undertaking shall be obliged to confirm the order to the consumer immediately after receipt of the order, in electronic form, and to communicate the contractual terms in a form which ensures their preservation and subsequent use.
(4) The information referred to in this Article, the commercial purpose of which must be clearly expressed, must be presented in a clear and unambiguous manner and in a manner appropriate to the means of distance communication, taking into account the principle of honesty and fairness and the principle of the protection of persons who, under the law of the Member States, lack capacity.
(5) In the case of the conclusion of a financial services contract, in addition to the information referred to in paragraph (1), the consumer must also be provided with the following information:
1. a description of the main characteristics of the financial service;
2. the main business activity of the undertaking and any addresses relevant to the business relationship between the consumer and the provider;
3. the identity and address of any representative of the undertaking in the Member State in which the consumer is resident, and the identity, address and function of any third party who is professionally involved in the transaction but is not the provider;
4. if the undertaking is registered in a court or other public register, the register in which it is registered, indicating the registration number or other equivalent indication;
5. if the undertaking's activity requires a specific authorisation, details of the relevant supervisory authority;
6. the total price to be paid by the consumer to the firm for the financial service, including all commissions, fees and expenses and any taxes paid by the firm in providing the service, or, if the exact price cannot be given, the basis on which it is calculated, enabling the consumer to check the price;
7. where appropriate, an adequate warning that the financial service is related to instruments which, because of their specific characteristics or the procedures for their execution, are subject to particular risks or whose price is subject to fluctuations on financial markets in which the provider has no influence, as well as a warning that past returns are not indicative of future returns;
8. a warning as to the possibility of the existence of additional taxes and/or charges which are not levied or charged by the provider;
9. a warning as to the possibility of additional taxes and/or charges not levied or charged by the provider; 10. a warning as to the existence of additional taxes and/or charges not levied by the provider; 11. information on the amount, if any, to be paid by the consumer in the event of withdrawal from the contract on the basis of Article 43d(5);
10. information on whether an out-of-court dispute resolution mechanism is available to the consumer and a description of the conditions, if any, for accessing this mechanism;
11. a contractual clause on the law applicable to the distance contract.
Article 43c
(1) The undertaking must provide the consumer with the information referred to in the preceding Article of this Act in a suitable durable medium within a reasonable time, but at the latest at the time of the delivery of the goods or the commencement of the provision of the service, if the information has not already been provided to the consumer in such a way.
(2) Within the time limit referred to in the preceding paragraph, the undertaking shall also provide:
1. a written notice of the right of withdrawal referred to in Article 43c of this Act and of the manner and conditions for exercising that right, or a written notice that the consumer does not have that right in the cases referred to in Article 43c(5);
2. the address to which the consumer may send his objections, comments, requests and declarations;
3. information on the customer service and the applicable warranty conditions;
4. the conditions for cancelling the contract in the case of contracts concluded for an indefinite period of time, or in the case of contracts concluded for a period of more than one year.
(3) In the case of a financial services contract, the information referred to in the preceding Article, as well as information on all the terms and conditions of the contract, must be provided to the consumer on an appropriate durable medium at the time before the consumer is bound by the contract or offer. By way of exception, the undertaking may comply with its obligation under this paragraph immediately after the conclusion of the contract if the contract was concluded at the consumer's request by means of a means of distance communication which does not permit the provision of the information and the contractual terms and conditions in that form.
(4) The consumer may request the provision of paper contract terms at any time during the contractual relationship. In addition, the consumer shall have the right to change the means of distance communication, unless this is incompatible with the contract concluded or the type of financial service.
(5) The provisions of paragraphs (1) and (2) shall not apply to services provided directly by means of a means of distance communication where it is a one-off service charged by the operator of the means of communication. However, even in this case, the consumer shall have the right to be given a precise address to which he may send his complaints.
(6) A suitable durable medium is one which enables the consumer to store the data addressed to him in such a way that they are accessible for later use for a period appropriate to the purpose of the data and which allows the data stored to be presented unchanged. In particular, a written notice is an appropriate form.
Article 43c
(1) In the case of distance contracts, the consumer shall have the right to notify the undertaking within fifteen days that he withdraws from the contract without being required to give a reason for his decision. In the case of distance contracts for life assurance and distance contracts concerning personal pension schemes, that period shall be 30 days. A communication shall be deemed to be timely if it is sent within the time limit.
(2) If the undertaking has fully complied with the obligation referred to in Article 43c of this Act, the time limit for exercising the right referred to in paragraph 1 of this Article shall run, in the case of the supply of goods, from the day on which the consumer has accepted the goods, and, in the case of the provision of services, from the day on which the contract is concluded, or from the day on which the undertaking has complied with the obligation, if that obligation has been complied with after the conclusion of the contract.
(3) If the undertaking fulfils its obligation under Article 43c after delivery of the goods, the 15-day period for withdrawal from the contract shall begin to run on the day following the day on which that obligation is fulfilled, provided that the period of three months referred to in the following paragraph has not yet expired.
(4) If the undertaking has not fully complied with the obligation referred to in Article 43c of this Act, the withdrawal period shall be three months. This period shall start to run from the date of acceptance of the goods by the consumer in the case of the supply of goods and from the date of conclusion of the contract in the case of the provision of services. On the expiry of this period, the consumer's right to withdraw from the contract shall be extinguished.
(5) Unless the parties have agreed otherwise, the consumer shall not have the right to withdraw from the contract referred to in paragraph 1 of this Article:
1. in the case of contracts the subject matter of which is goods or services the value of which depends on fluctuations in the financial markets over which the undertaking has no influence and which may occur within the withdrawal period, such as. in the case of service contracts relating to foreign exchange, money market instruments, transferable securities, shares in collective investment undertakings, financial futures, including cash-settled equivalents, interest rate futures, interest rate and currency swaps and swaps based on shares or a share index, and options to buy or sell any of the foregoing, including cash-settled equivalents;
2. in contracts the subject of which are goods which have been manufactured according to the consumer's precise instructions, which have been tailored to the consumer's personal needs, which are by their nature unsuitable for return, which are perishable or which have reached the end of their useful life;
3. in contracts for the supply of audio or video recordings or computer programs, where the consumer has opened the security seal;
4. in contracts for the supply of audio or video recordings or computer programs, where the consumer has opened the security seal; 4. in contracts for the supply of audio or video recordings or computer programs, where the consumer has opened the security seal; 5. for contracts for the supply of newspapers, magazines and periodicals;
5. for contracts for gambling and lottery services;
6. for travel and baggage insurance contracts or similar short-term insurance contracts with a validity of less than one month.
(6) The only cost to be borne by the consumer in relation to the withdrawal from the contract shall be the direct cost of returning the goods, except in the case referred to in paragraph 5 of the following Article.
Article 43d
(1) If the consumer has withdrawn from the contract in the case referred to in the preceding Article of this Law, the undertaking shall reimburse to him all payments made.
(2) Refunds must be made by the undertaking as soon as possible, but at the latest within fifteen days of receipt of the cancellation notice. If the undertaking is in default, it must pay to the consumer, in addition to the statutory default interest, one-tenth of the payments received for each additional thirty days of delay in repayment.
(3) If the consumer has already received the goods and withdraws from the contract, he shall send them back to the undertaking undamaged and in the same quantity within fifteen days of the notification referred to in Article 43c(1) of this Act, unless the goods have been destroyed, spoiled, lost or reduced in quantity through no fault of the consumer.
(4) The return of the goods received to the undertaking within the withdrawal period shall be deemed to be a communication of withdrawal.
(5) If the consumer has withdrawn from a financial services contract, the undertaking may require the consumer to pay for the service it actually provided to the consumer. Performance of the contract may only begin with the consumer's consent. The payment must be proportionate to the extent of the service already provided in relation to the contract as a whole and may not constitute a contractual penalty. The undertaking may only demand payment from the consumer if it proves that the consumer has been duly informed in accordance with Article 43b(5)(9) of this Act.
Article 43e
(1) The undertaking shall perform its obligations under the contract within thirty days of the conclusion of the contract, unless the parties have agreed otherwise.
(2) If the undertaking is unable to fulfil its obligation because the goods are not available or because the conditions for the provision of the service are not met, the undertaking must immediately inform the consumer and reimburse any payments made. The provision of Article 43d, paragraph 2 of this Act shall apply to the refund of payments.
Article 43f
If a consumer's debit or credit card is misused in connection with a distance contract, the consumer has the right to cancel the payment with the company registered and competent to carry out the transaction, if the transaction has not yet taken place. In the event that the transaction has already taken place, the consumer shall have the right to claim a refund from the company to which the amount was paid.
Article 43g
The burden of proof is on the undertaking to fulfil its obligations to inform the consumer and to obtain the consumer's consent to the conclusion of the contract and, where applicable, to the performance of the contract.